Contact Us for Returns & Exchanges
Please enter your email address, phone, name
- Order Number
- Item ID
- Why return or exchange？
- You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and insurance are non-refundable.
Suggestion and Advice:
Any suggestion and advice are welcome. Please feel free to contact us and help us to improve our service.Send email to Vivchic@cutezaza.com